FAQ

How does H;) work?

H;) connects to your home Wi-Fi network and sends real-time notifications to your smartphone or tablet when someone is at your door. Using our free H;) App (which is available for Apple, Android) you can see an HD Video stream of the person at your door and speak to them using two-way audio communication. H;) can alert you when someone rings your door or when motion is detected. H;) offers the capability of opening your doors or activates any AC 110v-230c devices such as a lamp or electrically open your door. H;) do not need to be charged every 2 months as it operates on a wide choice of power supply, a solar panel option is also available if no power is available at the point of installation.H;) connects to your home Wi-Fi network and sends real-time notifications to your smartphone or tablet when someone is at your door. Using our free H;) App (which is available for Apple, Android) you can see an HD Video stream of the person at your door and speak to them using two-way audio communication. H;) can alert you when someone rings your door or when motion is detected. H;) offers the capability of opening your doors or activates any AC 110v-230c devices such as a lamp or electrically open your door. H;) do not need to be charged every 2 months as it operates on a wide choice of power supply, a solar panel option is also available if no power is available at the point of installation.

How big is H;)?

H;) is , 20 x 6 x 5 cm – 7.8 x 2.4 x 2 in

What do I need to install H;)?

H;) will require power supply wires from your existing doorbell or new power supply (AC 6-30 V DC, or 8-30 VDC)

Can I install H;) by myself?

You will need to be able to drill 2 fixation holes, connect it to 2 wires of you existing or new power supply, as well as a basic knowledge on how to operate a smartphone.

What is the power requirement to install H;)?

Reachable wifi connection (B/G/N) at the point of installation (please download our IOS/android app to test the wifi before purchasing H;). A power supply AC 6-30 V DC, or 8-30 VDC

Where can I find the H;) app?

You can download our app on the Android Play or App Store

How can I test my Wifi before buying H;)?

You can use the our app to test your wifi before purchasing H;) got to the “Test my Wifi” section

Can I still use H;) if my Wifi is down?

H;) is redundant, and we understand that being notified if someone is at your door isa critical function. This is why H;) comes with a standalone RF chime that will send a sound alert in your home (100m range) even if your network is down or phone is discharge

Your connection test says that my wifi connexion is not good enough, what should I do?

A wireless repeater can be used, this simple and affordable devices a widely available to retransmit and boost your wifi signal strength.

WHAT DOORBELL TRANSFORMERS ARE COMPATIBLE WITH H;)?

H;) is compatible with a wide rage of power supply, from the DC intercom power supply to the traditional AC power supply, A power supply AC 6-30 V DC, or 8-30 VDC.

How do I create a answering group for my family? How many family members could connect at the same time?

H;) works with one administrator that have the right to send invitations to other members of the family (up to 3 others members + 1 administrator). When there is a visitor at your door all the family will be notified on their device (smartphone or tablet) the first one picking up the call could view and talk to the visitor even if nobody is home.

Are there any additional fee to use H;)?

Taking live calls from visitor or starting the camera remotely is free with H;). The premium offer add the capability for visitor to leave video voicemail and allow you to store on your phone and then share on social media for a full week all video comy from visitors, motion detection or manually recorded footages.

Do I have to charge H;) batteries?

No, at H;) we believe that nobody want to recharge your doorbell every 2 months. H;) operates on many kinds of power supply, a solar option will also be available if no power source is available.

What is the solar option for H;)?

The solar panel option is for installations where no power source is available, this feature will be available mid 2016

Can H;) be stolen?

H;) offers some anti-theft features, as a sound and visual alarm will be triggered if H;) is pull off the mounting wall, the device will be marked as stolen and will not be usable.H;) offers some anti-theft features, as a sound and visual alarm will be triggered if H;) is pull off the mounting wall, the device will be marked as stolen and will not be usable.

Is H;) Waterproof?

H;) is IP65

Why is there a motion sensor?

H;) integrates a motion sensor to detect unwanted visitor that are lottering next to your door so you can remotely activate the camera and even activate light to scare them. The motion detection range is software configurable from 1m to 5m; so you can avoid false triggering from passing cars.

What phone or tablets are compatible with H;) app?

Iphone: iPad (Pro, Air, Mini, 3rd & 4th gen), iPhone (6s/Plus, 6/Plus, 5s, 5c, 5 & 4s) iPod touch. A compatible Android, system 4 or above with bluetooth Smart Energy (most of phones and tablets released in the last 3 years are fine but check your model before)

Can I install my H;) outdoor?

Yes, H;) will work in below zero temperatures and is resistant to rain water. Operating temperatures for H;) are -5 – 120°F (-20 – 50°C).

Does H;) uses Bluetooth?

Yes H;) uses the latest Bluetooth technology to detect your presence when you are arriving home, this allows to receive the greetings of H;) and turn ON your front door lamp when you are coming home or just open the door for you (pincode required).

Do I need a static ip or specific open ports?

H;) does requires a specific port to be open (ports 80 and 443 and TCP et UDP), in most of cases these ports are already opened, but you can test your connectivity in our Wifi connection test in our app.

What is the video quality ?

The video quality is 720p HD hardware encoded in H.264

Do i need to configure a static IP?

No, it’s not mandatory

Can H;) work if only my Wifi LAN is available (without internet connection)?

H;) requires an Internet connectivity to connect and send push notifications to your device. But if your internet is down the included RF doorbell will still notify you if you are home.

Is there a warranty for H;) ?

We offer a standard 1 year warranty

Is H;) FCC and ETSI approved?

Yes, H;) is FCC and ETSI approved.

Does H;) provide a Live Video feed?

Yes, H;) offers On-demand remote camera access . the feature is available from the basic and Premuim pack.

Can I record and store video and share it on Facebook or other social media?

Yes, using the premium feature, all video are available for download for 7 days on the cloud. Videos could be downloaded on your phone and share on social media just as you will do it with with a video from your camera phone.

What is the screen for?

The screen offers a high contrast namepate that could be modify in the app.

What kind of input can I connect to Relay1 and Relay2?

You can connect 110v-220vAC appliance up to XXX W