Privacy Policy

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This Privacy Policy is intended to help you understand how Fenotek through its Hi) Smart Video Doorbell collects, uses and safeguards the information you provide to us on this website or through our Android or iOS applications. By using or accessing our Services, you signify your acknowledgment and assent to the Privacy Policy set forth below. If you do not agree to this Privacy Policy, please do not use our Services. Fenotek is free to revise this Privacy Policy at any time by updating this posting, but if we do, we will bring it to your attention by placing a notice on the website, notifying you through the Services, by sending you an email, and/or by any other means. Your use after such change signifies your acceptance of the changed terms. Please check this Privacy Policy periodically for changes.


To use Hi) Services, you must register for a user account and provide certain information about yourself such as username, email and password (collectively “Credentials”). You agree (1) to submit accurate and truthful information; (2) to maintain the accuracy of such information; (3) to have read and understood, and agree, to be bound by, these Terms; (4) that you are at least 18 years old to become the administrator of the account. If you do not agree to, or cannot comply with, any of these Terms, do not use or access the Services.

You are entirely responsible for maintaining the confidentiality of your Credentials, and for any and all activity that occurs under your Account. You agree to use private protected passwords as strong as possible such as a combination of upper and lower case letters, numbers and symbols. You also agree to maintain your Credentials securely to prevent unauthorized access to your Account. You agree to notify Fenotek immediately of any unauthorized use of your Account, or any other breach of security. You may be held liable for losses incurred by Fenotek or any other user of the Services due to the use of your Account by another person. Fenotek is not liable for any loss or damage arising from your failure to comply with the above obligations.


Information input during setup:

When you install your device, you may be asked for certain basic information like your name, your Wi-Fi SSID and password, device serial number, email address or postal code. This information is used to personalize your experience – for example, to tell you which device is triggering a notification if you have purchased more than one Hi) for multiple properties.

Environmental data from Hi) sensors:

We collect data from sensors built into Hi) installed on your property. These sensors collect data such as device temperature and ambient light. By recording this information, your device can know, for instance, whether it’s dark and it should turn on night vision.

Video and audio signals and data:

After you begin using your device, we may process information from your device so that we can send you alerts when your doorbell is pressed or when your device detects motion. This information processing may include capturing data and events, and notifying you via Hi) app downloaded on your smartphone. When you access our Cloud Service (as defined in the Terms of Service) on a trial basis or a subscription basis, we will record and process video and/or audio recordings from your device. In addition, we will capture, process and retain video and audio data recordings from your device for the duration of 24 hours or 7 rolling days, and you will be able to access those recordings using the Services during that time.

Technical information from the device:

In order to improve your experience over time and help troubleshoot any problem you may encounter with your device, we may record your device serial number, software version, and/or technical information such as Wi-Fi signal strength.

Saved and Shared Content:

Upon specific subscription package, you may save and may choose to share certain content like video clips, images, captions, and comments for other people to access using the Services. We will collect and store for your only personal use the information that will allow us to save or share your content as directed by you through the Services.

Data protection and privacy laws:

Your country may impose certain responsibilities on you and your use of Hi) products installed on your property. You are responsible for ensuring that you comply with any applicable laws when you use our Services or products. For example, you may need to display a notice that alerts visitors to your home that you are using the Hi) Smart Video Doorbell. Note in particular that recording and sharing clips that involve other people may affect their privacy and/or data protection rights.


Fenotek may, from time to time in its sole discretion, develop and provide upgrades, updates, patches, bug fixes, and other modifications to improve the performance of the Services and/or the Product software (“Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Fenotek has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. If provided, Updates may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, you may terminate your Account and stop using the Services and the Product. If you do not terminate a previously created Account, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Services and the Product and you agree to promptly install any Updates provided on your smartphone or tablet. On your Hi) product, Updates will be made automatically. Your continued use of the Services and the Product is your agreement to these Terms with respect to the Services and updated Product software.


When you place an order for a product or service, we will collect your name, e-mail address, mailing address, credit card number and expiration date. This personal information is required so that we can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. Also, once you place an order or make an inquiry regarding our products or Services, we may send you informational e-mails about our products and Services, including promotional offers. If you do not wish to receive such e-mails from us, you may unsubscribe at any time by e-mailing us at or by clicking the unsubscribe link in the email.


If you provide us with personal information, we may place you on our company’s e-mail list to receive e-mails regarding product/service updates, special offers, important issues and new products and services offered by Fenotek. If you do not wish to receive e-mail updates or other marketing communications from our company, you may unsubscribe at any time by contacting us at


Personal information provided by users may be used for marketing and promotional purposes only by Fenotek. Except as described in this Privacy Policy, Fenotek does not rent, sell or otherwise distribute to third parties, your personal information entered on this site without your consent, unless required by law or as disclosed to you when the information is collected.

We may share your personal information with our third-party service providers at our discretion. We engage third party service providers to perform certain services on our behalf. In order to perform those services, the service providers may need to know your personal information. We require that they protect this information and only use it to perform services on our behalf. For example, we may use outside shipping companies, credit card processing companies, resellers, distributors, content providers, and/or other service providers.

We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Fenotek website content and advertising to deliver a better experience to our users.

We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of any entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information collected as described in this Privacy Policy could be one of the assets transferred to or acquired by a third party.


The term “Content” includes all communications, text, audio, video, graphics, sounds and other material. You may not use the Services to transmit, share or post any inappropriate content or materials, including without limitation materials containing viruses or other harmful code; unsolicited mail (spam); copyrighted materials to which you do not have appropriate rights; sexually explicit images, pornography or other content which is offensive to community standards or harmful to minors; harassing, harmful, unlawful, vulgar, obscene, hateful, tortious or defamatory materials; may infringe the intellectual property rights or other rights of third parties, including trademark, copyright, trade secret, patent, publicity right or privacy right; or other materials prohibited by applicable international, federal, state or local laws and regulations. You agree to fully comply with all federal, state and local privacy law in connection with use of the Services. Fenotek shall have the right, but not the obligation to access your use of the Services. If Fenotek becomes aware that you are using the Services to transmit any other Content which Fenotek considers inappropriate, Fenotek may notify you to advise that transmission of such Content is prohibited. The prohibitions set out in this section will apply to such Content immediately upon such notification. Fenotek shall also have the right to block or disable your use of the Services in the event of any breach of these restrictions. Such action may be immediate without notice.


The Services will not be accessible without: (1) an Account; (2) a supported personal mobile device; (3) Wi-Fi network or 4G SIM card; (4) broadband Internet access; and (5) other system elements that may be specified by Fenotek. Apple devices must be iOS 9 or newer. Android devices must be version 4.3 or newer. The minimum bandwidth for Hi) product internet connection is 1 Mbps for upload and download. The minimum bandwidth for Hi) App internet connection is 512 Kbps for upload and 1 Mbps for download. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met.


This site may use cookies for site administration purposes. If for any reason you wish to not take advantage of cookies, you may have your browser not accept them, although this may disable or render unusable some of the features of the Fenotek website. This website also may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our website. No personal information is obtained; rather, the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.


Fenotek reserves the right to disclose personal information (including Recordings, as defined in the Terms of Service) in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Fenotek website users or anyone else that could be harmed by such activities. We may also access, use, preserve and/or disclose your personal information or Recordings to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith belief that such access, use, preservation or disclosure is reasonably necessary to: (a) comply with a legal process or request; (b) enforce our Terms of Service, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Fenotek, its users, a third party, or the public as required or permitted by law.


The features, programs, promotions and other aspects of this website requiring personal information are not intended for children. Fenotek does not knowingly collect personally identifiable information from children. Hi) can connect up to 4 users with up to 3 children but the administrator must be 18 years old to create an account and be responsible for that account uses.


Please be advised that this website may contain links to third party websites. The linked sites are not under the control of Fenotek, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.


Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately by limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We take security seriously and endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.


Fenotek, 15 Quai Rive Neuve – 13007 Marseille – France

Last updated March, 13, 2017

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